Shipping and Returns

Shipping

We ship to addresses in the United States.

Returns

Keep receipt for warranty purposes. All returned items must have a valid return authorization number (RA#) issued by us within 30 days from the date of invoice. Product must be received by us within 14 days of RA# issuance. No returns will be accepted or credited without an RA# written clearly on the return package label. Product must be returned in brand new resalable condition with original packing and container, which includes all manuals and materials. Returned shipping costs of merchandise are at your own expense. All returns must be insured and a signature is required for proof of receipt of delivery.  A restocking fee may apply to all returned merchandise. If you have returned merchandise that had free shipping we will deduct the shipping charges incurred from your credit.

Missing Items / Damaged Product

Customers need to verify the receipt of items at the time their order is received. Any items missing must be communicated to EZ Vac Brush within 5 days of receipt. This excludes any back ordered items and only applies to orders that have been completely filled. Any damaged merchandise or carton shortages must be reported directly to us within 5 days of receipt.

Cancellation

Orders can not be canceled after the order has already shipped out. 

Defective Items

All items must be sent back for inspection before a new replacement item is sent. Upon receipt of all returned items, our technicians will test and evaluate every item to determine if the item is defective. If your item is defective and unused in the original packaging we will send out a replacement item.  If the item is used, the item will be covered under the product warranty and reshipped to the customer. 

Unlimited Lifetime Warranty

We stand behind the durability and quality of our products for life. If your product is damaged or becomes defective at any time due to "normal use" or when "used as intended," you are eligible to return the product to us for a repair or replacement at no additional charge. 

  • Inbound Shipping Costs: You are solely responsible for all shipping fees, transit insurance, and packaging costs required to deliver the original, damaged product to our facility.

  • Prepaid Return Label Required: You must include a prepaid return shipping label inside the package with your returned item. We will use this label exclusively to ship your repaired product or brand-new replacement back to you. We will not process or dispatch your replacement until a valid prepaid label is provided.

  • Exclusions from Coverage: This Lifetime Warranty is strictly limited to structural or mechanical failures resulting from standard, intended operations. This warranty does not cover aesthetic wear and tear (such as scratches or fading), accidental damage, loss, theft, neglect, or modifications made to the product.